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Tenants : Lettings Services

Tenant Fees Schedule

New Assured Shorthold Tenancies (ASTs) Signed on or after 1st June 2019
One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Rightto-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Please ask a member of staff if you have any questions about our fees.
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Tenants Guide

6 Steps for Tenants

If you like the property after the viewing and wish to make an offer we require the following information so we can put forward your rental offer to the Landlord:

  • Any special requests, such as: redecoration, pets, smoking, furnishings or household equipment. It’s best to deal with these issues at the beginning of the negotiations to avoid later disappointments.
  • A move in date, the Term of the Tenancy and any break clauses (when you can give notice).
  • Is the Tenancy being taken by a company or by an individual? If individual, what is the source of your income ie: employed, self-employed or on benefits.
  • Do you have a poor financial record? CCJs or bankruptcy.
  • Who will be living in the property?

Once an offer has been accepted, you will then receive an e-mail with details of the next steps and a copy of the How to Rent Guide and Referencing Consent form.

Firstly we will request the applicant(s) to complete an online application form. Information required will include information about the applicant’s employment/accountant, previous living, Landlords details and contact details. Further information to provide evidence of the income may be requested by the Referencing Agency.
  • The application form will be reviewed and before the referencing checks are initiated, we will request payment of the Holding Deposit equal to one week’s rent.
  • Full Tenant referencing checks are then completed by an Independent Referencing Agency.
  • Under the Government Right to Rent rules we are required to view your original ID and take photocopies copies for our records for all adults who intend to reside in the property to show they can legally rent in the UK.
  • We will request that you visit our office with your ID and proof of address.
  • We shall prepare the Tenancy Agreement which will be sent to both the Landlord and Tenant. The Tenancy Agreement should be agreed within 15 days from when the Holding Deposit is received or later by mutual agreement.
  • Prior to the signing of the Tenancy Agreement the Deposit and first month’s rent must be received in cleared funds.
  • We will arrange with the Tenant a date for the check in.
  • The Check in under normal circumstances will be carried out by an independent Inventory provider and the Tenants will sign a check in declaration accepting the true condition of the property.
  • The check in will take from 1 to 2 hours to complete depending on the size of the property and keys will be released and utility meters read where practical.
  • The Tenant should not attempt to move any items in to the property until after the completion of the check in, so this should be remembered when arranging the delivery of the tenant’s possessions.
  • Once we have received the inventory of Condition a copy will be sent to the Tenant to check. Any errors should be notified to our office within 7 days.

Tenants Documents

Useful documents

Client Money Protection:
Howlands Sales & Lettings Ltd is a member of the Propertymark Client Money Protection scheme.
ARLA Propertymark Protected
Redress Scheme:
Howlands Sales & Lettings Ltd is a member of The Property Ombudsman.
Property Ombudsman Lettings

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