Howlands Sales & Lettings Ltd
35 High Street, Bagshot, Surrey, GU19 5AF
- 01276 477298
- info@howlands-property.co.uk
Our website and services may contain links to independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies.
We may change the privacy notice from time to time by amending this page.
For the purpose of the Data Protection Act 1998 and General Data Protection Regulation EU 2016/679, the data controller is HOWLANDS SALES & LETTINGS LTD a company registered in England under company number 08425452, whose registered address is 125 High Street, Odiham, Hook, Hampshire, RG29 1LA.
The personal information we collect from you will typically include the following:
Where we need to collect personal data by law (for example to meet our obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Howlands Sales & Lettings Ltd will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example a product or service, a call-back, or specific marketing materials; we will use your personal information to fulfil your request.
The legal grounds under data protection legislation for processing your personal data are as follows:
We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.
We may engage third-party service providers to perform a variety of business operations on our behalf. We provide our service providers with only the personal information they need in order to perform the services we request, and where possible we contractually require that they protect the information appropriately and not use it for any other purposes. We will pass your details to the following organisations (our “data processors”) who carry out certain activities on our behalf as part of our providing our services:
Property Marketing: Energy performance assessors, floor plan services, professional photographers, board contractors. Selling/Buying: Mortgage advisers, legal conveyancing services, property surveyors, removal services, property maintenance. Letting Services: Credit reference and fraud prevention agencies, payment service providers, property management agents, referral agents, electricians, plumbers, property maintenance companies. Email marking services, cloud computer host providers and technical support service providers.
Contact us for a list of our third party service providers.
We may rely on a third -party service provider to:
Your data will be held on secure servers within the European Economic Area (“EEA”) with all reasonable technological and operation measures put in place to safeguard it from unauthorised access. Where possible any identifiable information will be encrypted or minimised.
You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge and can be sent to Mr A Howland by e-mail to info@howlands-property.co.uk or postal Howlands Sales & Lettings, 35 High Street, Bagshot, Surrey, GU19 5AF.
You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where you have withdrawn consent for us to process it (as explained below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
You have the right at any time to withdraw any consent you have given us to process your personal data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. Should you wish to do so you can change your consent preferences at any by contacting us.
You can ask us to suspend the way in which we are using your information in certain scenarios, or object to our processing your data where we are relying on a legitimate interest ground (or those of a third party) and you feel it impacts on your fundamental rights and freedoms, or where we are processing your personal data for direct marketing purposes. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Please note that if you want us to restrict or stop processing your data this may impact on our ability to provide our services. Depending on the extent of your request we may be unable to continue providing you with our service.
Any queries or concerns about the way in which your data is being used can be sent to Mr A Howland, Howlands Sales & Lettings, 35 High Street, Bagshot, Surrey, GU19 5AF or by e-mail info@howlands-property.co.uk
In the event that we process your data by automated means where you have either provided us with consent for us to use your information or where we used the information to perform a contract with you, you have the right to request that we send to you or to another organisation, a copy of the personal data we hold about you, for example when you are dealing with a different service provider. If you would like us to move, copy, or transfer your information please let us know by email to info@howlands-property.co.uk . We will respond to you within one month after assessing whether or not this is possible, taking into account the technical compatibility with the other organisation in question.
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by writing to Mr A Howland, Howlands Sales & Lettings, 35 High Street, Bagshot, Surrey, GU19 5AF or by e-mail to info@howlands-property.co.uk
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner’s Office. Further details can be found at www.ico.org.uk or 0303 123 1113.
35 High Street, Bagshot, Surrey, GU19 5AF